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Lack of a unified content platform
Lack of a unified content platform leads to low community activity and a lack of a unified platform for communication and interaction, which can reduce user engagement and stickiness
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Unable to effectively listen to customer voices
Lack of feedback channels for quick listening and collecting user voices, unable to further understand the shortcomings of products and services in order to effectively maintain brand effect
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Complex application development adaptation
Mobile devices are diverse, and apps need to be compatible with various devices and screen resolutions; Large mobile development costs for small accounts in terms of model adaptation and compatibility debugging
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Business requirements cannot be quickly implemented
The content of the app is complex and ever-changing, but the client version of the user may not be updated in a timely manner, and the new version always needs to be forward compatible
Industry pain points
In terms of customer loyalty and engagement, most companies lack a unified content marketing and brand display platform. In addition, in terms of application development, the cost of developing and maintaining both Apple and Android versions of the app is too high. The app content is complex and variable, and new versions always need to be forward compatible. Mobile devices are diverse, and apps need to be compatible with various devices and screen resolutions.
Smart Community and Application Development Tool Solutions
Use application development tools combined with intelligent community systems to quickly update application dynamic content without releasing new versions. Provide a unified content platform that supports component-based configuration for enterprise customers. Support discussions on enterprise and product related issues, pre-sales/in sales/after-sales support for enterprise products, O2O activity support, feedback center, etc.