Solutions
Requirements and Challenges
- Facing multi-regional business operations, the customer lacks an experienced IT team for system integration and relies heavily on expensive third-party suppliers. In view of this:
- · The customer expects us to implement an integrated solution that minimizes costs and investments;
- · The customer hopes that the end-user experience provided by its mature ServiceNow ITSM platform will not be changed.
BASD Solution
Service Bridge
· Introduced the new ServiceNow technology, Service Bridge, to address the customer's integration needs.
· BASD worked closely with the customer's IT team and third-party vendors, holding multiple IT workshops to create a tailored solution for the customer.
· In less than 22 days, BASD achieved integration through Service Bridge, and the customer's investment did not exceed 10%.
Customer Benefits
- · 80% of cost reduction: Low/no-code development significantly reduces costs and customer workload;
- · Reusable solution: Supports rapid expansion of services to 8 Asia-Pacific countries;
- · Streamlined architecture: Reduces maintenance and support issues after going live.
