An Intelligent Operation and Maintenance Case of the Academy of Medical Sciences

The customer is a full-chain research and transformation scientific research institution established by the municipal government, which integrates biomedical basic and clinical research and industrial transformation. It is committed to building an innovation highland of scientific research, talents, and education through creating a trinity of scientific research, talents, and education, and becoming a bio-pharmaceutical talent training and scientific research, transformation and innovation base that radiates the whole country, and has international influence.

Requirements and Challenges

Customers need to benchmark against international research institutions, provide the best practice solutions in IT industry and innovative IT service experiences for global scientific researchers in the Academy of Medical Sciences, ensure rapid development and global scientific research without worries, and establish a systematic and professional IT management process and governance system in order to become a benchmark for information construction and management in the scientific research industry.

BASD Solution

Lenovo’s IT intelligent operation and maintenance platform solution

· With Lenovo’s IT intelligent operation and maintenance platform solution as the core, combined with the practical experience of global IT services, we create an integrated service desk with five functional modules: IT service management, IT intelligent robots, IT knowledge training, and IT monitoring services. With the xCloud products, we could achieve the best innovative IT practices which meet customer’s expectation.

· Based on Lenovo's mature global IT management system process and IT operation and maintenance service consulting industry experience, we provide systematic IT consulting services, design IT operation and maintenance management service models, and deliver more than 50 process documents and practical samples.

Customer Benefits

· We have achieved the client's IT systematization construction and management goals as scheduled.
· The systematic IT service process has been gradually implemented, and the IT team of the Medical Sciences has received high praise from business users and hospital leaders.